DE
Deon E
1 reviews | Active since Sept 2015
25 Sept 2015, 08:52
Pathetic Service
I subscribed for an ADSL line from Telkom and received an sms on 15 September confirming my line is activated. Since then we had numerous call per day to get it working. 10 days later it's still not working. The best is the manager in the call center who failed to see the problem as 'some of our customers are waiting for two months'.<br> <br> The standard practice is to say a technician will call me back, which never happens. What should one do to get service from Telkom?
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
25 Sept 2015, 09:12Hello Deon234,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM149016
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM149016
Regards
Luleka
Telkom Social Media Team
Telkom's reply25 Sept 2015, 09:12
Official
Hello Deon234,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM149016
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM149016
Regards
Luleka
Telkom Social Media Team