Pathetic service,

Good day. I am not happy with Telkom Mobile. They debited my account on 25 August 2015 for 826, 2 day later the money was returned to my account. I called the call center and the lady i spoke to said she does not know what happened but they will debit my account twice on the 25 September. To my surprise they debited my account on 15 September for 1 550, i called and asked them why they debited my account yet its not the 25th as well as i was told they would not debit before the 25th. I was told my account had been taken to collections so they debited twice for August and for September. I did not give them authorisation to debit extra money from my account. <br> <br> On 22 September my account got suspended and now i can not do my phone, i called them and they told me there is nothing they can do for me because they have to wait 7days for money to reflect on their side so i should hang on and stay with no service. I offered to send them my bank statements showing the money did indeed go through but they refused. this is bad service, for 2 years i have never missed a payment now, they block my service when they deducted their money over a week ago.