Pathetic service

I am trying to cancel our business data from Telkom. I spoke to a lady about 3 weeks ago who told me that seeing it is only the data, I can just call when we are ready and she can cancel immediately. So this morning I tried to do just that. When I was finally able to get through to Telkom and not cut off (miracle) I had the misfortune of going through to a \lady"named Sandile. I asked her to please assist with cancellation of our business data to which she responded \""how?\"". She had a horrible attitude and when I demanded to be put through to her manager she was extremely rude and refused. She eventually put me back on hold"