Pathetic service

I upgraded my contract on the 30th of June 2015. The package included 150 MB of All Network data and an additional 1 GB All Network data per month. I was informed that the 1 GB could apply from the 01st of July. To date I have not received the 1GB. After 3 calls to the Telkom Mobile call centre the issue remain unresolved. Despite the agents confirming they could not see the 1GB and my contract states it should be, no one has attempted to call me back and provide feedback! <br> I was informed that it was escalated and was being looked at but have not received any feedback whatsoever! <br> The timeframe to resolve this matter is appalling! <br> I am paying for this contract but I am yet to receive what is contracted to me.