Pathetic Service

The main Telkom store in Centurion Mall does not know the meaning of the word service. I went there this week on two occasions, The second time was Monday 02/09/2015 and after being in the store for approximately 40 minutes without assistance, I approached the branch manager complaining about the service. (I am wanting to migrate to a higher LTE data contract.) She made a copy of my ID and said she will get somebody to phone me the same day. This is now 2 days later and I have received no phone call. I also emailed the store, twice, without any reply. I have also tried to phone them, but nobody answers the phone. I suppose with a branch manager like that, this type of customer service is to be expected. Apparently you are doing to well as a company to look after your customers!!