Pathetic Service

I went to the above mentioned store to do an upgrade on my contract. I asked the consultant if they had the Huawei Mate 7 in stock and he rep**** that they do. I told him i wanted to do an upgrade to the R299 special they had in their catalogue. He told me that it will take 2 days to get approval and that he will contact me. It is now 4 weeks that i have been waiting, i tried calling the store but no one answered, i've been to the store about 3 or 4 times and it was the same same story , stock has not arrived. Why does Telkom advertise the phone in their catalogue if they can't get stock. Telkom your service is pathetic and i think i will go over to one of the other mobile networks. I even sent in a complaint via the Telkom website and of course i have received no response.