Pathetic SERVICE!

Hi,<br> I want to report on the *********** service I received on Monday 17 August 2015. I requested the sales staff that I would like to convert my current line from wireless to fixed line as I had moved down the road from my old place (the old place did not have any lines but I noticed the new house did).<br> I was asked as to why I requested the wireless in the beginning, in which I explained earlier that I was in a different complex with no lines.<br> She eventually went on to place the order to convert the line and confirmed it, after which I had told her to please change the old address to the new one. A fuss was made as she had to cancel the order and redo. It was made clear that I have moved, which only makes it obvious to change address. She then went on to say that I need to cancel the current line and reapply for a new line and number. This makes no sense at all as I enquired before and they told me it is possible to move the line and keep the number.<br> Due to the delay and not being sure of what she was doing, noting was done, no change was made. I wasted time dealing with her confusion and I was not prepared to sit another half hour.