Pathetic service!!!

I joined Telkom about 4 months ago, and since then, have not experienced anything but problems and bad service! My account does not seem to get sorted, and while my monthly payment is just more than R500, I've paid almost R2400 this month, and my account is still suspended. My main frustration is that I am not able to do a sim swop, so I'm unable to get my old number back, as every time I go to a Telkom store, they are unable to assist me, as my account is suspended. To top it all - No one is able to tell me why! Every time I go to a store, they are also not able to assist me in the store, and keep calling the customer care line, who is just as pathetic and keep logging cases, because the accounts department is never available. No one ever calls back to follow up on the \case". I've been with Cell C for years before moving to Telkom"