Pathetic service

On the 10th of July I phoned Telkom for a possible Line installation. I got a quote and proceeded with the order. Telkom said the order would take between 5 and 24 days. On the 5th of August I phoned again to hear why nothing has happened. Telkom said they would send a technician on the 14th of August 2015. I agreed and got the sms on Wednesday and said @Yes. It was an all day appointment so I went to work but made arrangements to go home when they come. At 15:55 today I phoned Tekom because I have yet to hear or get anything from the technician. I wanted to know when does the all day appointment end. They said at 16:00. I wanted to know why the technician did not show up. They could not provide me with details. Now they also said that my order was a month overdue and do not know why. I am terrible disappointed in the pathetic service displayed by Telkom and will never ever use them in future nor will I recommend anyone to them. They will now only come back to me on Monday. Utterly useless and pathetic service.