PATHETIC SERVICE

I am so upset, disappointed and disgusted at the service or should i say lack of service that i am receiving from Telkom. I logged a call two weeks ago tomorrow and called 3 to 4 times to follow up and they just keep escalating it and no suprise no one has contacted me regarding the issue or has come to resolve the issue. What i find even more disgusting is that the technicians drive around aimlessley and dont give a ****. The escalation number i received on Monday 03/08/2015 is 717397 . Do they even care about there clients or customer service for that matter. It pains me to think yhat i pay my account every month and they cant even send out a technician to sort out my adsl line. I work from home and it is affecting my job. I hope that this issue is resolved asap as i am losing mu patience with this excuse of a company.Gwyneth Subremin