pathetic service

i ordered an adsl line upgrade from 2 meg to 10 meg on the 14th of July. order no ***A was told 24 to 48 hrs turn around. then 72 hrs then again 7 days.the order was changed by someone on the 22nd of july to order no ***A and still nothing done up to the 30th of july even the technition was on his way to do upgrade on the 24th of july ,<br> after numerous calls totaling a whopping 240 min from my cellphone as i usually get home after 5 so i phone during the day. <br> 11 escalations <br> and numerous visits to your telkom stores namely menlyn, montana and rosebank<br> from where the branch manager herself esculated it and e mailed others<br> telkom finally installed a 10meg line or so they say on the 30th July late afternoon that still connects at a speed if 1.63mb/s <br> i placed a fault report telephonically no *** on the 30th that has now also been closed on the 31st and low and behold the line still connects at 1.63 mb/s<br> you phone the call centre and wait 35 to 40 min only to get cut off while being put on hold, <br> how long does it take to check ports at exchange and swop ports<br> it has been 17 days <br> disgrutled and highly dissaapionted<br>