pathetic service

I noticed a debit order on my account last year and reported the matter at telkom centurion mall. i was told to make an affidavit stating that i do not have an account with Telkom which i did and was given a reference number. I reported this matter in October last year, i did not get any feedback from anyone from the company. in November they deducted again and I went back to enquire about it and they told me the case has been logged but still no one phoned me to give an update. This month they deducted again. Mind you if they deduct i get charged and when i reverse the payment i get billed as well by my bank. i have made follow up on numerous occasions with no feedback. i will like to get feedback on this matter and all the charges ive encured as a result of this debit order be paid back to me. Telkom has shown no urgency in dealing with this ********** activity in my name and showed very poor customer service. reference for the case *** if they are now willing to communicate with me since October last year.