Pathetic service

Telkom Mobile is so pathetic. I woke up to a message saying that my account has been suspended due to nonpayment that time my account is paid via debit order and the debit order went through and now the call centre agent says that the debit order was through collections and not telkom and to my understanding collections only debits accounts that are in arrears. And now he comes with a story about telkom having a limit on the amount that they can debit