Pathetic service

Pathetic service from Telkom consultants! I have requested to cancel my landline effective end October. Telkom cancelled it end September. I have spend 4 days now trying to reinstate my account. I was told a consultant will call me back, which never happened. Yesterday I received a sms stating that no one can get hold of me, I must fail 10213 again. This morning I was told my address is not the same on the system, yet it is printed on my invoice?