1 reviews | Active since May 2012
Pathetic service
I have a Huawei P20 lite, comes with a two year warranty. Took in to telkom for an under warranty repair as the warranty only expires the 25th October 2020. I received an sms today stating that it is out of warranty? I go into the Blue Route store where I've purchased the product, They informed me its only a one year warranty, I showed them on Huawei's website its a two year warranty, then they decide to tell me its a one year warranty at talkom, and the second year is directly with Huawei, and to get my phone back, I need to pay a service fee. I refuse to pay this fee, why didn't the consultant refer to to Huawei directly seeing that I mentioned that itis still under warranty with them. Instead they just sent it without telling me jack! The staff needs to educated! AND I WANT MY PHONE BACK!!!!
