Pathetic service

for the last few months my Telkom ADSL line has been operating by less than 10% of its capacity so there's basically no internet. Have called telkom faults reporting and opened up a fault report, only to have a technician close the fault saying it's resolved. This was never resolved, but went through the process opening the fault again and having it 'resolved' a total of about 4 times. <br> I then called Telkom again early July and requested this be resolved and that should anybody decide to close this fault and call it 'resolved' they should call me first. Nobody ever called me as yet. Fault apparently still open when i called a week ago. Have called and escalated the fault twice, yet no response and no resolution. Called to speak to a manager/supervisor just so I could be informed about the status, they took a message and nobody called.This is my first very bad experience with Telkom. It may be my last as I have no response, no repairs, no feedback, just waiting while receiving virtually no internet service. I'm about to investigate other avenues