pathetic service

On 24th june we app**** for internet but ten days later we came to notice that acording to telkom the payment invoice was not submitted ..then we waited another seven days and the internet was installed but that same day we found that the internet was not working ...then we phoned them five days in a row and they putted us on hold for two ours ....every other technician we spoke to since tuesday each on of them hade a different storie as to why the internet was not working ......we are sick and tired to struggle with the people at the technical department !!!! How can we pay an acount that is not working and there is no service at all .... Retrieve the previous recorded phone calls ,,, we need this matter solved the internet worked for a half day then technical told us its not working because they are still updating my details etc.