Pathetic service

I was recently approved for a contract on 8ta. The first payment was deducted of my account with wich i have no problem. The pathetic part is the fact that no one can assist my in any way regarding the delivery of the device etc. I phoned the 081 180 number 5 or 6 times. They again gave my 3 numbers to phone. These numbers did not help at all as they just ring to no end. I need to verify the delivery address etc as they did not specify on the day of application. I sincerely hope that this type of service does not persist during the contract period.