Pathetic service

On the 08/07/15 i contacted call center to suspend line line due to sim card was misplaced <br> <br> On the 09/07/15 i found the sim card and contacted the call center to resume the service.<br> <br> Jacqueline the agent advised that the line is not suspended and i asked several times if she was sure of what she was saying she said yes.<br> <br> when i checked it it was not working and i contacted the call center again<br> <br> the lady who assisted me advised that the line is suspended but cannot assist me with resuming the line i have to go to Telkom shop<br> <br> How can the same call center with same system one is able to see that the line is suspended whilst the other cannot <br> <br> what is the use of having the call center which only has the system to suspend the line but cannot resume line<br> <br> Does it means that i have to leave everything and run to look for a shop when the call center is there?<br> <br> That's ridiculous <br>