pathetic service

I've signed up for a new do uncapped premium plus package from telkom on the 1st of July after having NO access to telkom for 6 weeks because of their delay on moving a line from one room in my house to the study! Pay you must pay! Only had connection for about 6 hours after I activated the new package! Internet not working yet again. I thought I would give telkom a go this time around but clearly this was a mistake! Easy to take your money while not giving you any service! Call centre agents that hangs up on you while insisting on getting the problem sorted immediately! Unreasonable to expect this? I don't think so!