Pathetic Service

so my mother sold the house we lived in and we parted our ways, but before we could do that we obviously had to close our ISP accounts, so we went to telkom to do so and the advised we had to first close our wholesaler account which was mweb. i was able to do so extremely easy everything online and the very next day they phoned to confirm plus they didnt even charge us for notice period which was 30days. after the notice period we whent back to telkom to close our account beginning may. up until now they still havent closed our account we continuously phone they the accounts line which is a complete waist of time. i went to the menlyn branch to find out whats going on and according to them we never closed the account, plus if i close it now i must stil pay for last month AND pay up until mid July. this is complete BS!!! we have not used a single byte of data but we are still being charged despite the fact that they never closed our account when we asked them to. i cannot understand why people still use this company, Telkom is the worst company ever in everyway