CJ
Christiaan J

1 reviews | Active since Aug 2012

08 Jun 2015, 12:13

Pathetic Service

Received message that installation will take place between 07:00 and 12:00 today, so i took the morning off to be here. At 11:30 i receive a message that installation will take place between 07:00 and 16:00. Thats the whole day.<br> <br> Then i try and call them, first, i was holding for 47 minutes and no answer, then i call back, someone answers but does not talk, so i hear the whole conversation about the weekend they had and how drunk they got and the new boyfriend. But the machine says that they are experiencing high call volumes and it could take long....BULLS@$%<br> <br> After calling a third time and holding for 17 min, someone answered and said Oh I cant to anything, and put the phone down.<br> <br> This is the worst and most pathetic thing I have ever seen, the government offices are better than Telkom.!!!<br> <br>

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Replies (1)
Telkom
Telkom's reply08 Jun 2015, 15:10
Official
Hello Scooby8005,

Thank you for your post.

Kindly be advised that we are liaising with our Technician Team for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM116525.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
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