MD
Mohammed D

1 reviews | Active since Jun 2015

07 Jun 2015, 19:19

Pathetic service

App**** for new business line in december .first problem -installing only happened in march.took a smart office basic package at R499 thst comes with 20gb adsl line and 500mb imobile nternet with free ****le . 2nd problem they put my contract on my personal name when it supposed to be on my business line as its a business package . I managedto get that sorted out .3rd they didnt have stock of the ****le .went in 2 times after a month .the guy told me to phone telkom helpline and tell them to source the ****le and deliver it to me .the guy tell me he cant do it cause the application done at musgrave centre so they must sort it out .then the guy on telkom tells me that im not on the package I app**** for and someone additional 10gb addi data to my bundle.i manage to get that reversed .then I go back to musgrave centre telkom .now they have the ****le but they dont have sim card . I go back there today after another month as they were suppose to phone me when the sim card arrives. To my amazement the lady tells me that on the system it says I picked up the ****le.i told her if I had picked up the ****le wouldnt I have used the ****le internet for the last 3 months. Pathetic telkom

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Replies (1)
Telkom
Telkom's reply08 Jun 2015, 09:50
Official
Hello desaimo786,

Thank you for making contact.

We do apologise for the experience.

We will have our team follow up on this matter, with further investigation underway and feedback to follow.

Your social media ***.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team