PATHETIC SERVICE

Its been 2 weeks and still no reason as to why I have been declined even though I have been credit vetted with Vodacom and having just bought a motor vehicle.<br> I was told to call 081 180 by Sudhir. Here I was transferred to Elliot from Credit Vetting. This person was also unable to help saying that he will get back to me and never did. I called back and followed the processes until I spoke to Norma in credit vetting, who read out a message saying that I was declined due to the fact that the documents that I sent through could not be verified as they were not legit documents. (Bright side is, I do not have a bad credit rating) Norma spoke to her line manager who said that his hands are tied and he can not speak to the back office directly as no one has access to them. I asked if the documents not being legit means that the documents are ********** and she refused to comment but eventually said that it seems that way. Is Telkom Mobile now accusing me of producing ********** documents. I am appalled by the manner in which the store manager Sudhir, Norma and her line manager handled the situation and by their processes. Looks like Vodacom will be getting my business after all