Pathetic Service

I called the call centre yesterday at around 4pm and after being attended to after about 25 minutes I was attended to I was 'helped' by an agent who was just a typical example of what is wrong with services in SA. Should anyone be interested in listening to the call you can hear the agents having a good private conversation whilst my call centre agent continually put me on hold (in my view, to participate) and only when I prompted ever so often I was asked to hold on - lack in etiquette and training or just plain old apathy... I think the agent realised it was time to go home and terminated my call - Thanks again Telkom! Useless! I will be terminating my services with you as soon as I am able to find a supplier offering a similar service!