Pathetic service

we have app**** for a Telkom line about 3 weeks ago. The day they scheduled to install my husband had to take off work to give the technician access to the house. He waited the whole day only to receive a call to say they have loaded the wrong address and that they wont be able to install that day but later that week. he advised them to come the saturday, they confirmed they will be there before 9. just after 10 the technician rocks up. she had some issues and called for assistance. we then advised them the phone was not working as we dont get a dialling tone. they sent someone out without making an appointment, we were at work and they could not get into the house. they advised the line is working, i have no idea how they could test it but anyway. i called them this morning at 07:45 to ask them to send out a technician as my husbank took off again. they promised me that someone would call him and they would go out today. he gets an sms at 15:30 to advise him that they have made the appointment for tomorrow. i called 10210 to advise that nobody is home tomorrow but its like you speaking to a brick wall. Really pathetic