Pathetic service!

Dear tlekom, after holding on for an hour on your help line waiting for someone to assist me, instead my call got dropped. I completely forgot what I wanted assistance with. Only remembered after I the call had been cut. Your service is horrible! How can a person hold on for an hour & still not get any help! I regret taking out a contract with you & I can't wait for it to expire! I am sick of your pathetic service! This message is posted on your Facebook wall also!