pathetic service

I have a laptop on contract from Telkom. The screen went white and i took it in. I first went to Telkom store in Vangate mall where i had Consultants telling me they do where to book it in but they dont know the number and cant find out. Then i went to Telkom Promenade Cape town, then the consultant informed me that i have to get it sent to platinum warranty as they do not deal with this themselves .I booked my laptop in for repair on 17 April 2015 and received confirmation there of. Since then I received 1 phone call, asking me for my device password. After querying as to why the agent confirmed that the issue was resolved however they need to run a one more tests just to make sure. He then assured me to call after 1 day. To my surprise after my third call I was told that my laptop screen is cracked and they would contact me with a quote. To date I have called thrice and no feedback other than \ sir we will get back to you"I have a requested a record of every person who has handled the laptop since its intake at the company.Nothing to date! I am totally disgusted and dissatisfied with the pathetic service. I have everyone's names to whom I spoke."""