Pathetic Service

I am unable to use my data Sim for the past three days. After numerous calls to Telkom, the issue still persists. I am paying R 450.00 per month for the service but I cannot use it. Absolutely unacceptable. I was told that the tower was faulty and it should be restored within 72 hours, ii has past 72 hours now and still no access. What incompetence on Telkom. They keep logging a fault which will take another 72 hours, and in the meantime - no access for a service that I am paying for. Yet if a debit order is not honoured, a penalty fee is added to the account. Should I also charge a penalty for no service provided during the time I have no access?