Pathetic service

Our phone and Internet line went down on Sunday the 3rd May. I the reported the problem on Monday the 4th after waiting on the phone for 15 minutes for someone at the service centre to answer, by the way a warning to anyone trying to get through to the call centre 15 minutes is the minimum time you will wait for a representing to answer. 5 days later I phoned to find out the progress only to find out the repair had not yet been allocated to a technician. 3 days later I received a sms from Telkom saying the line had been repaired. It was not. This is just there way of giving you the runaround. I Followed up again two days later. I waited on the phone for the call centre rep to find out the progress. The woman put the phone down on me. I then phoned back and spoke to supervisor Tyrone Naidoo who said he would follow up and come back to me. It is now the 14th of May, Tyrone did not phone me. I called the call centre again and now have been told they will only look at the fault on the 20th May. Still waiting for an answer from supervisor Tyrone Naidoo.<br>