Pathetic Service

I am a doctor that logged a faulty line with Telkom on the 4th of May. I have made 6 enquiries with their call centre and on each occasion had to endure 30 minutes of waiting before the call was answered. To date a technician has not attended to the problem.<br> <br> I urgently require a response on the following concerns:<br> 1) How would Sipho Maseko react if his wife or child had a life threatning medical emergency and was not able to reach his practitioner due to Telkom line being down and not attended to in 10 days?<br> 2)How would Sipho Maseko react if he had to spend a cumulative 180 minutes or 3 hours on the line to log a problem.<br> 3)How would Sipho Maseko like to pay for a service that has not been active or functional.