Pathetic service!!!

Our company has moved to new premises, we have 2 lines, a normal telephone line and an adsl line, I arranged for both lines to be moved, the normal line was successfully moved to our new premises on the 30th but the other line which is our client contact number and adsl line was not moved as the job to move the line was allocated to a private contractor?? Why mus there be 2 technicians allocated to the relocation of one company's lines?????? The Telkom guy who moved the normal line on the 30th tried to pull the other job to himself to move the line for us, the private contractor refused because heir getting paid to move the line??? So telkom's loyalty is toward their contractors and not their clients??? The contractor came to move the lne yesterday 4 May but addvised me that the cables under the ground are damaged and that now has to go to another department!!! Really???... He promised to phone me and give me feedback by 14:00 yesterday but did not! We cannot function without our phone or internet, our clients cannot phones, we are loosing money, Is Telkom going to reimburse us for lost income. And why bother trying to photo the call centre when it doesn't get answered????