PATHETIC SERVICE

I app**** for a 20Mbps VDSL package a few months ago. I explicitly told Telkom that I want a month to month service. Thereafter they locked me into a 24 month contract. I then went to purchase a VDSL compliant modem and once the transaction was completed, the person at the counter mentioned that I was on a 24 month contract. I told her that this should not be the case and she logged a request for it to be sorted out. Now that I want to downgrade to a 10 Mbps package, I get transferred to several departments, each one stating that another department will sort the problem out. I have been holding on the line for more than 2 hours just for today, and my issues have still not been sorted out. It would seem that there is not one competent person at Telkom addressing issues and is probably the reason that there's always a 30 minute delay before any calls are answered at Telkom. The one person was laughing and chatting to her friend while I was on the line. I am so disgusted at the service that Telkom provides and understand why everyone complains.