Pathetic Service

I am so disappointed at the level of service I have recieved from your Telkom staff. My query to change my wireless Huawei line back to my old landline is ongoin for 4 weeks now. I have dealt with 10 people thus far an had no joy..they are moving me from pillar to post. No one including managers are competent enough to sort this out. I have never experianced such pathetic service in my life an I have dealt with many call centres The people I have dealt with are as follows: Kucala Ndletyana (fixed line look a like) Veronique Sinenhlahla Ndebezipha Okuhle Nonkwelo Lauren Thabo (manager in sales) Mxolisi ( CT back office) Nkosinathi (not allowed to give hes surname apparently-dbn sales who then spoke to hes manager Kaylon) Nokulunga Nkhise Since it was changed on the 22june17 I have not had joy with this horrible huawei phone. There is hardly signal and calls break up when speaking.My query is to migrate this new line to my old line of which Ive had 2.5yrs prior to this so there is infrastructure to change it. After much annoyance from Telkom I was finally told that a technician will come out on thursd 20/07 to migrate the line at the exchange..no one called or came.On Saturday 22/07 I receive a call from a technician named Ernest Kleinsmith..he told me that no technician came as I wasnt available..yet theres proof via sms confirming my availability on that day..anyway he was so ill equipt an arrogant ,not trained enough to change it..he said it cant be done yet its been done before..when i proved to him its been done on other lines he eventually retracted hes words and said he will get back to me on Monday 24/07 after he speaks to another technician that knows how to do it.. to which im still waiting.Assist immediately..why am i being billed for a service that is unsatisfactory and we not/cant use?