Pathetic Service

<p>Unbelievable can not understand where do you get your staff or consultants from, I called in inquiring a problem on my prepaid telkom line which I have had for many years, they have no idea of your products and billing errors. </p> <p> </p> <p>I have had a problem with the line which I could not load prepaid vouchers (saying line is suspended) so I do check my balance ( R983,84), I called Telkom billing and got through to Simphwe asking him what is the issue with the line and why its suspended, he checks the line to tell me that I am owing a R183.00 for rental of the line, to my knowledge I still have R983.84 on the line so asked him why I have to pay further amount reasons I have money which could have paid for the rental, he continues to say he does not know about the R983,84 but I owe R183.00, I enquire again that thats the amount that I have on my Bill why do I have to pay R183.00 as it can be deducted from the R983.84, after explaining to him a millions times and slowly enough for him to understand, I therefore asked to speak to a Manager, he cuts me off after waiting 5 min on the line.</p> <p> </p> <p>I called again an speak to Finethemba, explaining to her all over again the predicament, she says she does not know anything about the billing and I owe monies to Telkom she proceed to tell me I have a positive balance but still owe money, so I asked I have a positive balance why I owe money she therefore says that the system says it so. I asked to speak to the Manager again ( Yolandi) and the consultant says she is in a meeting, I have not recieved any calls from Telkom as yet, I still have so much to say but I will wait for a Telkom billing Manager to call me, I really need to give them a piece of my mind. </p> <p> </p> <p>TELKOM Billing Manager call me: ********** 018</p> <p> </p>