Pathetic Service

<p>I had app**** for a mobile data with a wifi router packing on the 31 May 2017 on the Telkom website. after the application was submitted i received no feedback at all not even an sms. I called the sales call centre to be advised that the application was declined as they could not confirm employment, I then provided the HR details and the application was approved, i then received an sms on the 14.06.2017 advising my account will be debited in the next three days. the debit order went off on the 15.06.2017 and I did not recieve any feedback or correspondence thereafter. I am now awaiting the router to be delivered so I called the sales call centre again today to enquire on the delay and was advised that they could no pick up an order number but the debit order went off for the premium. I was advised that the matter will be escalated to managment as they do not know what the problem is. I have experienced the worst service ever.How is it that such a big company cannot communicate with the customer. It is unacceptable that the customer has to keep calling in for a follow. Telkom does not have the decency to contact me and advised that there is a problem with the application.</p>