Pathetic service

<p>I would like some clarity on Telkoms bad service.</p> <p> </p> <p>I purchased a laptop from Telkom last year. Ever since the purchase i have been having endless problems with the device. Took it back to the store of which they decided to perform an update of software and this was useless as it never changed a thing.</p> <p>Two weeks ago the laptop just decided to switch of while i was in the middle of my workload. I then took it in to a telkom branch of which we waited almost 2 hours in a long que. The lady at the desk asked the technician t please have a look at the device and help us out. He came asked whats the problem and fiddled with it abit and said there is nothing he can do because they do not take the devices in and send it for repairs i as the customer would have to do that myself. Without any further discussions i asked for the details of the company that i need to deal with regarding my device of which he gave me. I have tried numerous times to contact this company telephonically without any success i then decided to email them all the details and they rep**** back saying my device is not on their system and they gave me another contact of another repair centre. That centre says i will have to come to Johannesburg (which is like a whole 4 hours away) and bring in the device to have it checked firstly if its on waranty still if not i would need to pay a fee of R350 to have it checked.</p> <p>Now tell me after almost a year and a half of paying my installments monthly without fail is this what i deserve?</p> <p> </p> <p>I need to know when and where can i get my laptop sorted out and how! I am tired of being pushed around as i need my device to do urgent work.</p> <p>Seeking urgent answers!</p> <p> </p>