Pathetic service

<p>My current speed is under 1mbps and im paying for a 10mbps line, I have logged a call on the 26th of last month see ***. Call has been resolved without contacting me to find out if the line is working fine. A month later and nothing has been done but telkom expects payment for a service i am not receiving, i have tried a different router and flylead, my account has been reset and optimised with no success. I use my line to do remote work and because my line is not functional it costs me extra money to go out to site...... This is unacceptable service yet again from telkom, is this the norm that we just have to accept?</p>