Pathetic service

<p>I called the call centre and spoke to Nosipo, I requested for spend limit to be increased by R100.00 on my additional contract number. Nosipho asked me to confirm the number "in question", which I did. She authenticated me and then advised me that spend limit has been increased. To my surprise I received an SMS whilst she was on the line, the SMS was from Telkom confirming that spending limit has been increased on an incorrect number.</p> <p>When I asked her why she increased it on the number I was calling from she said I thought that was the same number you confirmed earlier (clearly she was not paying attention). I asked to deduct the R100 from an incorrect she told me "unfortunately I can't you must not use that R100".</p> <p>I find this very disturbing, now I must be told what to do on my phone. I'm not going to pay for this and I need this resolved as soon as possible.</p> <p>This is not the first time the call centre messes up and im getting tired of this.</p>