IS
Itumeleng S

1 reviews | Active since Jan 2017

11 May 2017, 11:03

Pathetic service

<p>I am absolutely disturbed at the level of service telkom offers.</p> <p> </p> <p>I app**** for a phone and March I was told they don't have phoned no one came back to me to give me interim feedback I kept going back like an idiot.</p> <p> </p> <p>Finally after waiting a whole month and getting an account for something I have not used I get a call to pick up a phone , but the wrong phone it doesn't have the option for WiFi.</p> <p> </p> <p>Then I call the call centre and speak to various agents who just put me back in the queue and when I ask to speak to a supervisor I am told they are in a meeting the whole management team is in a meeting.</p> <p> </p> <p>This service is pathetic I am really disturbed </p> <p> </p>

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Replies (1)
IS
Itumeleng S's update14 May 2017, 16:40
Reviewer Update

Hi Thokozani

WHAT ARE YOU TALKING ABOUT?

I received the phone on Thursday and it is the wrong phone.I am supposed to receive a phone that has the function for WiFi.I waited a whole month for my phone to receive a wrong one.

How are you investigating this matter if you dont know what I am talking about.

Kindly re-investigate this matter and revert back to me addressing my concerns .

Regards