Pathetic Service

<p>My husband and i were approached by a telkom rep in Westgate who was promoting the awesome adsl/fibre deals at fantastic rates. We immediately showed interest, however we requested for Kuda (reps name) to check coverage in the Witpoortjie area. He advised that there was no coverage and that all the lines are taken in our area. Later that week, we received confirmation from a rep who works at Bytes that there is in fact coverage in our area. We called Kuda to let him know and he then changed his tune and advised that he would definitely assist us with the installation (he assured us that he would make the necessary arrangements, i provided him with our email address for the application forms. To date nothing has been received. No feedback provided to us by Kuda, we have been following up by calling and smsing. The last interaction between himself and my husband was rather distasteful as he was full of attitude as if he is doing us any favors.</p> <p> </p> <p>I am completely baffled by the pathetic customer etiquette displayed or lack thereof by this rep as he is the one who approached us in the first place thus he should be following up to close the deal. </p> <p> </p> <p>Telkom needs to relook at the calibre of people employed as to ensure that they are a fit for these type of roles prior to sending them out to the field to do promotions.</p> <p> </p>