Pathetic Service

<p>On the 18th April 2017 i queried my account with Telkom as debit order did not go off , i discovered that after 4 months of trying to cancel my contract it will finally cancelling but to my suprise my bill is sitting at an absorbant amount. upon my query of being on the line with 4 different consultants li heard 4 different ecxuses, i am being billed for data that i never used and was informed that i used my smartspend limit. Having a contract 4 years i did not experinece this problem and did not once use the smart spend limit which i was never informed of that i had, once my data ran out my card said that my data has been depleted and it would not allow me to browse the net. How is it possible that the month my cancellation is processed i have used th smart spend limit, the card is with me i have never recharged or used it. I was then informed that because my contract eneded and was on a month to month basis the billing changed however i was never informed about this. I called them today as 72 hours have passed and still no response regarding my case that was opened by a consultant, to my suprise today i was informed the case is closed. At no point in time did they call me and advise me about this and i am still liable to pay for something i have not used. Instead of cancelling my contract i was called to upgrade which i took once again no notification was given to say i have an open line wrong info was provide stating that my line is capt at 2 gigs it is now 2 months into this new contract i wish to cancel due to pathetic , service that i have received, after 3 years of being on time with payments i never expected to recieve such bad service. i Refuse to pay and instead i am running up unnessecary bank charges due to unpaid debits by Telkom. I am at my wits end as i have also logged a case with the consumer and goods ombudsman.Telkom is abosultely horrid and i advise all their clients to be weary about their services as they refuse to accept responsibility for their actions and the staff that is employed is incapable of dealiung with queries so *** guys?????????</p>