Pathetic service

<p>I dont even know where to start I have been trying to solve a case since 03rd of March to date 10th April. 8ta Telkom debited me Twice even after I paid them, as they couldn't locate my funds because a pathetic agent gave me the wrong account details then its my fault and I told them to resolove the matter b4 it can escalate. Today I called in and spoke to a lady by the name of Thembeka Myeza and she heard my complain bt she cant do anything, when she went her notes the is a agent who inserted notes and advise she spoke to me and confirmed my banking details which is bull cause no one from Telkom called me EVER to me that's dishonesty. Then I am advised they will refund me after addditional 7days which is another bull, I have called telkom for over 15times with no luck and I have been doing business with them over 5years this ****ty service is the last thing I am expecting, I then asked Thembeka to put me thru someone senior and I told her in advance that the person will refuse to come to the phone and she REFUSED telling her she's is busy whom am I cause I am not her boyfriend but a CLIENT the man who pays your bills. I knew that she wont come to the phone because even my partner experienced the same team leader hide behind the agents why u are a TEAM LEADER (NOKUTHULA NGOZA) yes you my call took 35mins of no service, I will never recommend Telkom to anyone EVER cause it will be my name on the line cant wait to finish my contract, the most sad part I bought a Huawei phone last year and they had a Agent from the Huawei in Maponya mall store and they said if my phone screen get damaged U can bring the phone to Telkom store they will send to Huawei as its part of my benefit and last December i went there and I was told they dont know what I must do REALLY!!! They got the sale I dont matter no more, do u really screen your employees b4 hiring cause you really driving blind and I repeat I cant wait to finish my contract will call Cell C and find out if they cant do anything maybe by my contract out I really cant do this anymore its either people are lying, agents who are lost or Teamleaders who are ********, guess Telkom had too much clients cant handle us anymore I am really ****ssssed and I just want my refund NOT in 7days this had gone tooooo long over a month talking same thing. I received this sms case : ********** 2 what's solved in this.</p>