Pathetic Service

<p>This has by far been the worst customer service experience I have ever had. My Tekom account was deactivated due to an error from Telkom even though there was money in my account. It has now been inactive for 3 months even though I have made the full payment, it has not even been allocated to my account yet. I have contacted the call centre more than 15 times with no help. Zanele Bukali sent me an email asking for proof of payment that I have now sent thorugh 8 times, after sending it in again, she asked for it again the following day and still nothing allocated to my account and my line is still inactive.</p> <p> </p> <p>Everyone keeps promising that they will assist and no one does, managers are never able to assist and no one knows what to do. I have been very patient now and it is not getting me anywhere. I have been left on hold for more that an hour, no one replies to email either so I have no other option now than to take this public and spread the word as far as I can for telkom to jsut pay attention to their customers. I am not the only person complaining about this and there are numerrous complaints about the specific agent Zanele Bukali that other people are having the exact same problem with, so why is it allowed to continue. It clearly shows how little they care for their clients, I am extremely grateful that my contract is soon ending and I will be able to move to another ISP, but for now I am still paying R1000 a month for nothing! So I would appreciate it if something can be done about this please.</p>