1 reviews | Active since Feb 2011
Pathetic Service
<p>I Have been network connectivity issues with my contracts through Telkom , I have called in on numerous ocassions to report the faults and have been asked to try various solutions which i have done and now i am currently roaming on MTN as per telkom advice, My address shows that i should be receiving 4G signals but in actual fact its 2G and sometimes even worse. THe calls constantly drop and it costs me to return these calls as well as im paying for 5 GB of internet mifi which gets carried off monthly because i cannot utilise it. I have logged a formal call on the 23 Mach 2017, only to be told that someone from Technical will call me. I called back on 26th only to be told that guaranteed with 48 hrs i will called with arrangements for a technician to visit me, again this did not happen. I placed another call on the 03rd April and spoke to Patience Khumalo whom advised me that it is with technical ad it would take 7 days, so from 48 hrs prviously now it was 7 days, AFter me explaining my frustration s he advised that she sent an email to the person responsible Winnie Tlhageng, and this person was supposed to make contact with 24hrs and guess what no one has called, </p> <p>I am absolutely frustrated and disgusted with the service that i am receiving which is affecting me personally as well as business.</p> <p>You guys call me offering new and exciting products but will not call to fix the issue on hand, </p> <p>Please advise if you guys are going to resolve my issue as i will be seeking legal advise on removing myself of my contractual agreement with telkom with regards to poor service or might i say no service at times.</p>
how is it possible that it takes you guys such a long period to find a solution to my problem,
this is affecting my personal and work situations, i honestly wish now that i never engaged in businesss with you guys, your service is absolutely pathetic,
PLease advise if youll can resolve the issue or alternatively please terminate my contract with immediate effect.
I will constantly post negatively about the service provided as well as your customer care until my issue is resolved
how is it possible that it takes you guys such a long period to find a solution to my problem,
this is affecting my personal and work situations, i honestly wish now that i never engaged in businesss with you guys, your service is absolutely pathetic,
PLease advise if youll can resolve the issue or alternatively please terminate my contract with immediate effect.
I will constantly post negatively about the service provided as well as your customer care until my issue is resolved
So i finally had a technician to come to my property to conduct tests and it was proven that the services provided were absolutely *******, he contacted the gentleman handling the case with reference no: ********** from my property explaining hs findings and sifiso from ATIO told me that the report was sent immediately and that was on Tuesday the 18-04-2017 at aroun 17:30 pm.
I was told that i will be contacted by telkom but again its been almost a week and no feedback or communication on how you guys propose to resolve the issue.
I am honestly disgusted with the services provided by telkom as well your customer care, i recommend that if you Telkom cannot provide me with positive solution to my problem , you cancel my contracts with immediate effect as it is pointless paying for services not received.
Consumers reading my post should be very cautious when dealing with Telkom.
So i finally had a technician to come to my property to conduct tests and it was proven that the services provided were absolutely *******, he contacted the gentleman handling the case with reference no: ********** from my property explaining hs findings and sifiso from ATIO told me that the report was sent immediately and that was on Tuesday the 18-04-2017 at aroun 17:30 pm.
I was told that i will be contacted by telkom but again its been almost a week and no feedback or communication on how you guys propose to resolve the issue.
I am honestly disgusted with the services provided by telkom as well your customer care, i recommend that if you Telkom cannot provide me with positive solution to my problem , you cancel my contracts with immediate effect as it is pointless paying for services not received.
Consumers reading my post should be very cautious when dealing with Telkom.