Pathetic service

<p>I have a contract with telkom mobile which expired at the end of February 2017. On the 18th of January I phoned 081180 to find out what I need to do to cancel my contract. A lady informed me that she will email me a cancellation form and that I need to email it back to ********** I filled in the form and emailed it back on the same day. I was also informed it will take 21 working days. After this time was over I phoned for an update as my debit order went off on my account. On the 1st of March I phoned again and spoke to a gentleman who informed me that no cancellation has been logged and that I should email him the form. He also told me that I can email him for updates. On the 13th I emailed him for an update and I am still waiting for a reply. On the 15th I phoned to follow up. Again I was informed no cancellation has been logged but that I should email it again to this person and she will escalate it. By now I am boiling but accept it and email the form again. Today the 24th I phoned again for an update. Again I was informed that no cancellation has been logged and should email it again. I told the lady that I will not be doing that and I would like to speak to a manager. She told me that her manager just went into a meeting but will ask her to phone me back. By half past 1 I still had no phone call. I phoned again and the gentleman that helped me said the lady did email the manager but that she is not at her desk right now. He asked that I please email it to him and he will log the cancellation. I am now fed up of Telkom not doing their job. </p>