Pathetic service

<p>I have been with Telkom mobile for almost 4yrs. My contract is almost up and I was looking to cancel it. Im still in shock at the level of service and incompetence from the consultants. I enquired about my contract end date as I was not exactly sure of the day in January. The telephone consultant said it reflected 28 May. I disputed that because May 2015 I had just given birth and has my phone already. I was then told i need to go to the store and enquire. Which I did and a case was logged. 2 days later I got an sms to just say the case was resolved. No detail. No call. No explaination. I kept pestering and founda consultant who was willing to listen and I still had to "prove" that the contract ends in April. I sent through my cancellation form and followed on that when I was told my contract ends in May. HOW! When I have an invoice that proves I was billed from April. I called again and this time got wanted to talk to a team leader who after explaining the whole story hung up on me. Your consultants have been pathetic. Showing very little product knowledge where I had to quote your terms and conditions to them. This for me is such a sour end and im glad to say good riddance. </p>