MB
Memolene B

1 reviews | Active since May 2015

20 Mar 2017, 15:24

pathetic service

<p>Good day today is the 20th March 2017</p> <p>1 month and 2 days sice my phone line has worked. Keep phoning these *********** people and keep getting the same answers!!!!!!!!!!!!!!!!!</p> <p>Please somebody tell me what to do!!!!!!!!!!!!!!!!</p> <p>I get an escalation number and guess what it gets closed without anybody even looking at the problem..........</p> <p>Today i get another escaltion number so what is going to happen??????????????????</p>

0
Replies (6)
MB
Memolene B's update30 Mar 2017, 11:31
Reviewer Update

Good day

Do you have an answer on my problem yet.

MB
Memolene B's update30 Mar 2017, 15:16
Reviewer Update

Thursday 30.03.2017 15h05

The cheeck that Telkom has to send me a message telling me my account is in arrears yet my phone has never worked since the 18th of February 2017 6 weeks and they demand payment but nobody can tell me when my fault will be fixed. Thabisa Makeleni from you billings department has the audasity to tell me that the line will not be fixed until I pay the account!!!!!!!!!!!!!! Fix my line I am paying Mweb for Internet and I am not able to use it. This is utter bull**** I am getting very frustrated with Telkom unfortunately we cannot get lines installed elsewhere otherwise I can guarantee u that Telkom would have closed their doors due to the pathetic service you are providing. Where else can we post comments and make the world aware of your service..........

MB
Memolene B's update31 Mar 2017, 13:50
Reviewer Update

Friday 31.03

Still no satisfactory answer.

According to the technician they are still digging the hole to see where the cable is damaged that is the answer I must except.

Six weeks later they are still digging a hole

TELKOM YOU MAKE ME SICK TO MY STOMACH!!!!!!!!!!!!!!!!!!

MB
Memolene B's update04 Apr 2017, 16:03
Reviewer Update

TELKOM SUPERVISOR NKOSINATHI MZIMELA YOU ARE SUPPOSED TO BE INCHARGE OF YOUR DEPT BUT YOU CANNOT EVEN DO YOUR JOB PROPERLY...................

A SIMPLE PHONE CALL YOU CANNOT MAKE AFTER PROMISING ME THAT YOU WILL GET BACK TO ME AFTER SPEAKING TO YOUR *********** TECHNICIANS.

BUT THAT YOU CANNOT EVEN DO.......................

ONE WORD FOR TELKOM STAFF USELES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

MB
Memolene B's update12 Apr 2017, 10:11
Reviewer Update

Good morning

Really I am not interested in that I WANT TO KNOW WHEN THIS PROBLEM IS GOING TO BE RESOLVED!!!!!!!!!!!!!!!!!!

MB
Memolene B's update13 Apr 2017, 08:38
Reviewer Update

Good morning

Please explain the folowing to me!!!!

Why is my landline the only one not working on the supposed to be cable fault????????????

Thanks