lB
leah B

1 reviews | Active since Feb 2015

16 Mar 2017, 21:58

Pathetic service

<p>Friday 10th March I logged a call with mweb, who in turn logged a call with Telekom. This was done again on the 11th. I then logged a call on the 14th March. I get an sms today to say the fault is resolved at 17h21. The line has been functional for 2 hours and then goes down again. I find this service is pathetic, I am not able to do my work which requires the Internet and as a result have to stay at office til late at night. I also have to pay for an Internet service and telephone line which is not working. This is totally unacceptable. If you cannot deliver the service I am paying for then please advise me and I will gladly cancel with Telekom and find alternative service ptovider</p>

0
Replies (1)
Telkom
Telkom's reply17 Mar 2017, 12:09
Official

Good day Leah,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team