Pathetic Service

<p>In January 2017 I took out a contract for ADSL at my home. The technician came to my premises and did the installation. Every thinh was working great until the 26th of February when I discovered that my telkom line was out of order. On 28 February 2017 I have logged a call to report the faulty line. #1053CRK280217. Since the 1st of March I have been calling the call centre every second day to follow up on the progress and every time they told me that there is faulty cables and that the technicians are working to fix it. On 11/03/2017 the call centre agent told us that there is not even a technician assigned to my case yet and that she has escalated the problem and has assigned a technician who will call me as this case was long overdue. I even went into the Telkom shop where they told me that they are only dealing with purchases and contracts and not with fault reporting. They also told me that I should not worry as my account will be pro-rataed as the line is out of order. I have received my account today and there is no sign of a pro-rata account. This is absolutely pathetic service. Nobody can help me or refer me to a higher person to get my line fixed that I pay for. I will never recommend Telkom to anybody as you pay for services that you don't receive. After a month of struggling how do I resolve this issue?</p>